Terms & Conditions
Please read our booking and stay terms carefully before confirming your reservation.
Booking Terms
These terms apply to all bookings, enquiries and stays at Hillside Guesthouse, located in Umhlanga Rocks, KwaZulu-Natal.
1. Bookings
All bookings are subject to availability and are only confirmed once Hillside Guesthouse has received the required deposit or full payment, depending on the booking arrangement.
- Guests must provide correct contact and booking details.
- Rates may vary depending on season, room type and availability.
- Special offers are subject to their own terms and may not be combined with other promotions.
2. Payments
Payment may be required in advance to secure your reservation. Any outstanding balance must be settled before or on arrival, unless otherwise agreed in writing.
- Bookings are not guaranteed without payment confirmation.
- Prices are subject to change without prior notice.
- Guests are responsible for any bank charges or payment processing fees.
3. Cancellations
Cancellation terms may vary according to the booking platform, season, room type and booking conditions.
- Guests should notify us as soon as possible if they need to cancel or amend a booking.
- Late cancellations or no-shows may be charged according to the applicable cancellation policy.
- Refunds, where applicable, may take time to process.
4. Check-in & Check-out
Check-in and check-out times must be observed to allow our team enough time to prepare rooms for arriving guests.
- Early check-in is subject to availability.
- Late check-out is subject to prior approval.
- Additional charges may apply for late departures.
5. Guest Conduct
Guests are expected to respect the property, other guests, staff and neighbours during their stay.
- Noise must be kept to a reasonable level.
- Guests are responsible for any damage caused during their stay.
- Illegal or disruptive behaviour may result in immediate removal from the property.
6. Property Damage
Guests may be held liable for damage, breakages, missing items or excessive cleaning required after departure.
- Please report any damage or maintenance issue immediately.
- Replacement or repair costs may be charged to the guest.
- Hillside Guesthouse reserves the right to recover costs where necessary.
7. Personal Belongings
Guests are responsible for their own valuables and personal belongings during their stay.
- Hillside Guesthouse is not responsible for lost, stolen or damaged personal items.
- Guests should ensure that rooms and vehicles are locked when unattended.
- Lost property will be kept for a reasonable period where possible.
8. Website Information
We make every effort to keep the information on our website accurate and up to date. However, details, images, pricing and availability may change without notice.
- Website images are for presentation purposes.
- Facilities and services may be updated from time to time.
- Guests should confirm important details before booking.