Privacy Policy
We respect your privacy and are committed to protecting your personal information.
How We Handle Your Information
This Privacy Policy explains how Hillside Guesthouse collects, uses and protects personal information provided through our website, booking enquiries and guest communication.
1. Information We Collect
We may collect personal information when you make an enquiry, complete a booking, contact us, or use our website.
- Your name and surname.
- Email address and phone number.
- Booking details and stay preferences.
- Payment or billing information where required.
- Messages or enquiries submitted through our website.
2. How We Use Your Information
Your information is used only for legitimate guesthouse, booking and communication purposes.
- To respond to enquiries.
- To process and manage bookings.
- To communicate important stay information.
- To improve our services and guest experience.
- To comply with legal or administrative requirements.
3. Booking Platforms
When you book through third-party platforms, such as online booking engines or travel websites, their own privacy policies may also apply.
- Please review the privacy terms of any third-party platform you use.
- We only receive information necessary to manage your booking.
- We do not control how external platforms process your data.
4. Sharing of Information
We do not sell your personal information. We may only share information where it is necessary to provide our services or comply with the law.
- With booking or payment service providers.
- With staff members who need the information to assist you.
- Where required by law, regulation or legal process.
5. Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
- Access to personal information is limited where possible.
- We use reasonable administrative and technical safeguards.
- No online transmission can be guaranteed to be completely secure.
6. Cookies
Our website may use cookies or similar technologies to improve website performance and user experience.
- Cookies may help the website remember preferences.
- Analytics tools may collect general website usage information.
- You can manage or disable cookies in your browser settings.
7. Your Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational requirements.
- You may ask what personal information we hold about you.
- You may request that incorrect information be updated.
- You may request that we stop using your information where applicable.
8. Contact Us
For privacy-related questions or requests, please contact Hillside Guesthouse using the details below.
- Email: info@hillsidegh.co.za
- Phone: +27 (0) 82 657 7066
- Address: 142 Ridge Road, Umhlanga Rocks, KwaZulu-Natal, 4320